Global Consumer Electronic Corporation - Technical Support

The Company:

Company wanted to gain efficiency consolidating vendors.
Company required to increase quality and performance of the services they were outsourcing.

The Challenge:

Leverage on global know how but required to quickly develop local expertise.
Needed to do seamless transition.
Needed to sustain SLA from the startup.
Needed to improve performance on key metrics.

The Result:

Started during a Christmas Holiday Season
Have met SLA
In a few months improved performance over vendor with years of providing services.
The customer is expanding the scope of services.

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