Global Consumer Electronic Corporation - Technical Support
The Company:
- Company wanted to gain efficiency consolidating vendors.
- Company required to increase quality and performance of the services they were outsourcing.
The Challenge:
- Leverage on global know how but required to quickly develop local expertise.
- Needed to do seamless transition.
- Needed to sustain SLA from the startup.
- Needed to improve performance on key metrics.
The Result:
- Started during a Christmas Holiday Season
- Have met SLA
- In a few months improved performance over vendor with years of providing services.
- The customer is expanding the scope of services.
