• Home
• BPO Services
• Why Choose OBS
• Business Cases
  • Pharmaceutical Corporation - Marketing Program
  • Global Bank - Marketing Program
  • Global Consumer Electronic Corporation – Technical Support
  • Industrial Corporation – Sales logistics
  • Leading Market Research Company – Market Research Surveys
  • Global Security Software Corporation – Channel Management
  • PayDayLoan Corporation – Loan Processing
• Endorsements
• About OBS
  • Our Mission
  • Board of Directors
  • Our People
  • Sustainable Development Policy
  • Quality Policy
• Contact US

Industrial Corporation - Sales Logistics

The Company:

• The company manufactures and distributes specialized medical equipment and supplies.
• The company carries 3,800 items within six product categories.

The Need:

• Company has agents in a call center environment providing Sales Support for customers in the United States .
• The company funnels orders thru the following channels:
  • Client direct orders
  • Sales and Distributor orders
  • Bill only orders
  • Promotion orders
  • Credit card orders
  • Consignment orders

The Objective:

• The company was interersted in cost reduction and improvement in service over the current design structure.

The Service:

• OBS provides the company with professional, timely, and accurate Sales Support meeting the SLA's.
• The customer will net savings of 35% over current operations.