Payday Loan Corporation - Loan Processing
The Company:
- Is a software company that provides the engine to several of the Pay Day Loan Companies.
- In addition to the engine, the company offers the option to its customers to perform all of the backoffice functions.
The Need:
- The company was looking to outsource its inbound customer service and its inbound / outbound loan processing functions.
The Objective:
- The company was interested in cost reduction and improvement in service over the current design structure.
The Service:
- OBS has been providing the services meeting productivity, KPI and often exceeding the quality of the US operations.
- The company reduced its cost by 50%
