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Payday Loan Corporation - Loan Processing

The Company:

• Is a software company that provides the engine to several of the Pay Day Loan Companies.
• In addition to the engine, the company offers the option to its customers to perform all of the backoffice functions.

 

The Need:

• The company was looking to outsource its inbound customer service and its inbound / outbound loan processing functions.

 

The Objective:

• The company was interested in cost reduction and improvement in service over the current design structure.

 

The Service:

• OBS has been providing the services meeting productivity, KPI and often exceeding the quality of the US operations.
• The company reduced its cost by 50%