TCS BPO sees 45-50% annual growth through new deals
TCS BPO, accounting for 11 per cent of the revenue of India’s largest information technology services company, Tata Consultancy Services, is eyeing deals in the healthcare, BFSI (banking, financial services and insurance), retail, telecom and media & entertainment sectors in the range of $10-50 million
Abid Ali Neemuchwala, its vice-president and global head of BPO Services, said these deals, along with its end-to-end BPO services offering, will help it attain a compounded annual growth rate of 45-50 per cent, to touch its target of $3 billion in the next five years. The BPO unit had revenue of $415 million last year.
With close to 26,000 employees in the BPO unit, Neemuchwala is also looking at expanding some of its centres. TCS will be adding around 1,000-1,200 people in the next 12 months.
“Unlike the IT business, in BPO you need to be closer to the customer. One is because of the processes, and also due to regulatory issues,” he added.
Currently, it has 1,000-1,200 people in Europe, 2,500 in Latin America and 250-300 in China. The confidence to reach the target comes from the broad services offering that TCS BPO has, as well as the opportunity it sees.
Source: Business Standard
Some of the inbound BPO services include answering services, up-selling, cross selling, online customer support services, insurance claims, inquiry services and order entry services.
Really it is a very good news for India .1000-1200 people will join in TCS in coming quarter in BPO sector .Liked the post.
Thanks again,
Alex