Sykes opens third call center in Costa Rica
- The company employs 2,800 in the centers it operates in Moravia and Heredia
- The company will create 500 additional jobs
- The call center will open the third facility Sykes has in the country
This plan will be realized between 2010 and 2011, told this means Charles Sykes, chairman of the company of U.S. origin.
The multinational service has two call centers here, one in the Global zone in Heredia, which opened in 2003, and one in Moravia, opened a year ago.
Sykes has a presence in the country since 1999 acquired the operation of Acer Information Services, and became the first call center here.
Expansion. The plan of opening a third call center will lead to the recruitment of at least 500 people. Currently, 2,800 employees are working company.
“The 500 new positions are typical for launching an operation. If competition from companies in the country (81 services) does not become a challenge to get one people we need, I will continue to grow here” said Charles Sykes.
The executive said they are exploring sites for installation. The options are to the northeast, east or southeast of San Jose.
To be elected he would balance the proximity of the new headquarters with universities, because the staff leaves them looking for this company (with a command of English and technical skills).
Additionally, the company will consider the quality of public transportation for the workers.
The transnational served from Costa Rica to 20 clients, mainly the United States.
At the headquarters of Moravia and Heredia each week solved one million hits consumer companies that outsourced to Sykes for that purpose.
The call center answers calls for technical support, but also financial services.
Evolution. Charles Sykes said that developments in the services sector is positive in the last decade, the country emphasized the opportunities for continued growth in that area. However, he called attention to the need to continue training bilingual staff and to improve access and technology development.
“The great value of this country is its people, investment in education. The way to get jobs for these people is to strengthen the infrastructure of telecommunications, which are fundamental to the service industry, for example” he said.
The president said that so far multinational competition between foreign companies for bilingual staff has not been a limiting factor in finding employees.
Last year, the transformed its own English teaching academy with the intention of improving language learning by those interested in working in your call center.
To date, 900 people have been prepared there. Carolina Murillo, communications manager for call center said that 70% (630) of the graduates at the academy works for them.
Source: La Nacion
