BCD Travel will open in Costa Rica its first ‘call center’ in Latin America
- Company is focused on corporate travel management
- Will train 30 people, aims to reach 150 in 12 to 15 months
- Costa Rican operation will handle business from Canada to Argentina
The company is scheduled to begin the second week of January in Heredia.
BCD Travel is a company that operates in 90 countries and has a payroll of 13,000 employees. It has call centers in different regions of the world: six in the United States, six in Europe, one in Asia-Pacific and, most recently, in Costa Rica.
BCD Travel decided two months ago took to open its regional center in Costa Rica.
According to the company, the choice was based on traditional aspects as the country’s economic and political stability and its proximity to the U.S..
In addition to that, the company took into account the dynamics of Costa Rica in attracting investment and the availability of finding qualified personnel.
“We discussed for a while where to set up operations to serve the region. In the process we spoke with representatives of other multinational companies to share their experiences and that helped us decide to establish a service center in the country, “said Barbara Blue, President for Latin America Division.
BCD Travel has already hired 30 people, which is training for the start of operations scheduled for January 11, 2010.
The site will cater customer inquiries in the Americas from Canada to Argentina in bilingual Spanish and English; however, the goal is to serve customers around the world. To do this, BCD Travel plans are to reach 150 people within 12 to 15 months.
Source: La Nacion
