Motif Intelligent Outsourcing announces new ‘call center’ in Costa Rica
Motif Inc., a leading U.S. based BPO and KPO Service Company that provides Customer Support, Back Office Processing, Research and Analytics, and Online Fraud Prevention services to Fortune 500 companies, has announced plans to set up a 500 seat service center in Costa Rica. The company will invest $2.5 million in this center that will begin operating in January 2010, with a 100-seat program to provide voice and email Customer Support to a leading online travel company.
The Costa Rica center will become part of Motif’s network of global delivery centers in India and the Philippines. The state-of-the-art center will offer bilingual support in English and Spanish; provide location redundancy and a marked increase in Motif’s global capacity to serve its fast-growing international customer base.
Motif’s President and CEO, Chris Meneze, indicated that “This is a significant milestone in Motif’s history – Our new Costa Rica center expands our international footprint and language capabilities, while positioning Motif for further growth.”
The Aftercare Director of the Costa Rican Investment Promotion Agency (CINDE), Vanessa Gibson, pointed out that “Costa Rica has been consolidating its position as a near shore destination by combining efficiency, quality and productivity for companies of the services sector such as Motif”.
Motif to hire 100 people before the end of the year
The international company will be a part of the 83 companies of the services sector already in the country. These companies, together, employ more than 24,000 Costa Ricans.
Source: Company Press Release
