Call Centers in Costa Rica revenues estimated to be $600 million
Costa Rican call centers, now 47 in number, registered sales of $600 million last year, 8 per cent growth.
Most of the companies are in the free trade zones. The call centers employ around 12,000 people, mostly university students or recent graduates.
The main problem for the companies is in telecommunications. Another challenge they face is a high staff turnover.
Source: La Republica
Categories: Industry News
In my experience that figure is underestimated. The actual number of persons employed according to CINDE is 24,000, but that includes IT and BPO.