Teletech consolidates Costa Rican operation
- Call Center expected to reach 1,900 people
- Economic crisis will serve to strengthen local operation
- Company looks to offer a greater range of services to the US and Spain
After 16 months of operation, the Teletech call center consolidates its operations in the country with a payroll of 1,200 employees and expects to increase by 700 new positions.
Martin Sucari, vice president of the corporation in Latin America said “the expected growth will be quick”.
But he warned that new hires depend on increased demand for the company and the incentives.
Teletech is a Business Process Outsourcing (BPO) that addresses that provides Customer Service for customers in the Unites States and Spain.
Sucari, said the company will “leverage” on the economic crisis to grow the services it provides from its facilities at Zona Franca del Este.
“We want to seize the moment because companies are getting squeezed by the crisis. So they are seeking more efficiency and better quality at a given cost”, explained the executive.
The call center is also analyzing to provide new services of greater value added to the country.
“We think we could provide sales, billing, accounting and technical support services. We could also respond to customers via chat and email” said Sucari.
SERVICES IN 29 LANGUAGES
- Teletech was founded in 1982 and currently operates in 17 countries in the world.
- The company provides Customer Service, Accounting, and Recruitment in 29 languages
- Currently the company employs more than 50,000 people on 89 centers around the globe
- In Latin America the company has operations in Costa Rica, Argentina, Brazil and Mexico
Source: La Nacion
