Call centers need to hire 600 people in the short term
Five companies need to hire 600 people who have a high level of English and immediate availability.
They are Stream, AEGIS, Amadeus, ICT Group and ACE. These companies operate in Heredia and are focused on outsourcing of financial, technical support, billing, human resources and telemarketing, among other services.
According to Gabriela Llobet, director CINDE (the national agency for attracting foreign investment), the new jobs are available because of the good times the services sector in Costa Rica is experiencing.
“It is definitely very good news for the country that in times of crisis there are opportunities for growth for these companies (both organic and new business) because of the credibility and competitiveness of the country and because the companies located here are highly productive and have a skilled workforce” said.
According to CINDE, more than 20 companies of this type are installed in the country.
Labor supply. Lisbeth Thomas of Stream, reported that they need 350 people because of expansion of its services: 150 for one in English and another 200 for a bilingual (English-Spanish).
The company was established in the country three years ago and has a payroll of 1,000 people at its office located in the Americas FTZ, in Heredia. Some of the benefits offered to those interested in joining Stream are subsidies on food and transportation.
Adriana Porras from ICT Group, said the company, which began operations here in 2006 with 10 people – looking for between 150 and 200 people to work in the area of customer service. Porras said that ICT Group provides stability, good wages and opportunities for internal growth.
Felipe Cardona from AEGIS, said the multinational, which in 2008 bought People Support-need about 20 people working in the area of customer service. This group will join the more than 100 people the company hired in April (90) and May (20) and working in Ultra Park in Heredia. The company specializes in outsourcing of sales and collections.
Amadeus – which provides services to travel agencies, hotels, rent-a-cars and cruises, among others, seeks to four people working in the technical part. Recently, the company hired 16 for the service.
John Cotter said that Amadeus offers competitive salaries, annual bonus according to performance, health insurance, international and even a special room for recreation. Currently has more than 30 employees in Oficentro Madonna in Pavas since its installation in 1998.
ACE is looking for people to do collections in United States. Ricardo Esquivel, did not specify the number of people involved, but said that every month “looking for people with a very high level in English”.
Source: La Nacion
