Costa Rica Call Center Blog

“Our experience in the country has been positive in the quality of service”

Amazon, a leader in Internet sales, expects to expand its operations to Costa Rica at the end of the year hiring 100 more people for customer service.

Patty Smith, Director of Corporate Communications for the company, confirmed the information from the firm’s headquarters in Washington State, United States.

According to Smith, the reason to expand its operations in Costa Rica is due to the good performance of its first customer center in Latin America, which operates in the free zone UltraLAG in Heredia.

“We will grow as our requirements demand, and we will do so at a pace that allows us to ensure that quality standards remain a positive experience for the customer. Therefore, at this time, Amazon Costa Rica has approximately 200 employees and expect to have 100 by the end of 2009″ confirmed Smith in an email.

“Our experience has been very positive, especially as regards the quality of service. Amazon aims to be the largest company focused on customer care, and Costa Rica has proven to have quality people who can provide the proper customer service” added the spokeswoman.

The good news of the new 100 does not come alone. Smith added the company plans to hire in its global operations, temporary jobs for the holiday season this year.

“For the dates of holidays between October and December, we will be offering temporary opportunities for those who want to earn extra money for Christmas or the end of the school year (…) Amazon is one of the few companies that offer this option, where we give full training for a period of two to three months” said the executive.

Even Smith did not rule out that the company considers full time employment to those who “have shown a high performance for that period and would like to remain in the company.”

Amazon began operations here last October and according to Smith, the home has a capacity to house 700 employees.

Smith explained that in terms of attracting investment, Costa Rica offers a high level of education and Costa Ricans have a “natural inclination” towards a culture of service.

“Part of the feature of Amazon is to be open to new concepts and ideas, especially if these benefits directly to the customer. If the headquarters in Costa Rica continues to experience high testing to the client, then there will be more opportunities for growth as far as the market allows” she said.

Source: La Nacion