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Archive for October, 2009

Costa Rican Broadband Connections Grow 27.3% During First Half of 2009

October 31st, 2009 Manfred Kissling No comments
  • Country Reaches 5.8% Overall Penetration, With Private and Public Schools Reaching 15% and 27% Growth, Respectively

SAN JOSE, Costa Rica, October 30, 2009 – Cisco today announced the results of the Cisco® Broadband Barometer, which reported a 27.3 percent growth in fixed broadband connections in Costa Rica during the first half of 2009.

The increase in broadband connections was mainly in the enterprise and home segments. According to the study, prepared by CAATEC Foundation and sponsored by Cisco, Costa Rica reached 270,757 fixed connections and a 5.8 percent penetration in its population.

The Cisco Broadband Barometer analyzed broadband penetration in public and private schools in the country. Public and private schools experienced a 15 percent and 27 percent broadband growth, respectively, during the first half of 2009.

Despite the growth, Costa Rica still needs around 52,000 new broadband connections  to reach the goal defined by the Cisco Broadband Barometer in conjunction with the government. That goal is 325,000 connections and 7 percent broadband penetration by 2010.

Highligths:

  • Nearly 52,000 connections were added to the fixed broadband market in Costa Rica during the first half of 2009. There was a 17.7 percent growth in connections with speeds between 512 kilobits per second (Kbps) and 1 megabit per second (Mbps) during the first half of 2009.
  • Connections with speeds between 512 Kbps and 1 Mbps represent 37 percent of the fixed broadband market. Connections with speeds higher than 1 Mbps represent only 27.7 percent. The home segment continued to concentrate the majority of fixed broadband connections during the first half of 2009, reaching 206,877 connections and attaining a 23 percent growth.
  • The enterprise segment experienced 28.6 percent growth during this same period.
  • Broadband connections continue to concentrate in the urban areas. The cantons with the greatest penetration were Montes de Oca (20 percent), Escazu (19.4 percent) and Santo Domingo (17 percent). The cantons with less penetration were San Mateo, Guacimo and Coto Brus, with only 0.7 percent penetration.
  • ADSL connections grew 32.2 percent and cable modem grew 19.8 percent. In the educational system. 39 percent of public schools and 61 percent of private schools have broadband connections.
  • The majority of public and private schools in the country have connections with speeds between 256 Kbps and 512 Kbps.
  • Mobile Internet is still at an early stage in Costa Rica, with only 6 percent of GSM cell phone lines having Internet access activated.
  • There are still 52,243 connections needed to reach the goal defined by the Cisco Broadband Barometer: 325,000 connections and 7 percent broadband penetration by 2010.

Source: CISCO

Categories: About Costa Rica Tags:

IBM will provide consulting services and technology from Costa Rica

October 29th, 2009 Manfred Kissling No comments

IBM will expand the services it provides from Costa Rica by starting the a consulting practice and management of databases to improve the effectiveness of marketing and sales services they provide to their customers.

Rodrigo Cal, from IBM said that Costa Rica was selected to provide these new services because of education and skill of the staff hired to speak different languages.  He also stressed political stability and geographic proximity and time with the U.S.

Irving Soto, from CINDE, said the decision of the company shows the evolution of the service sector, which is evolving to higher value added services.

The expansion will generate 1,200 new jobs over the next two years from the current headcount of 800 employees.

IBM came to Costa Rica in 2004 to provide human resources for 325,000 employees of its customers in 13 countries in Spanish, Portuguese, English and French.

The number of companies providing services rose from one in 1995 to 81 in 2008. This year CINDE expects at least 10 new companies will join the industry.  Currently 24,000 people work in services.

Source: La Nacion

San Jose stands out among the best cities for service companies

October 20th, 2009 Manfred Kissling No comments
  • Report highlights quality of staff, English and proximity to the U.S.
  • San Jose gained seven seats in 2008 compared with Rio de Janeiro and Budapest

San Jose is among the top cities to provide Outsourcing Services.   San Jose climbed seven places this year compared to 2008 and was ranked 20th among the top 50 cities, ahead of Rio de Janeiro, Brazil (21), Budapest, Hungary (22) and Toronto, Canada (23), according to a report by Global Services Media.

Global Services Media, which released the study last week, has published the study for the last 3 years for research focusing on outsourcing and technology markets.

The report states that the Costa Rican capital is attractive because of the availability of trained staff with good English skills as well as other languages, its time zone and geographical proximity to the U.S. in addition to attractive package of incentives.

The report also mentioned the success of Hewlett Packard (HP) and IBM, Sykes among others, which led them to continuously expand their businesses in the country.  HP, for example, recently opened a research and development to designed the software to their wireless networks and chips for connecting network devices.

The multinational companies in the service sector provide for almost 24,000 jobs among 81 companies.

Arturo Barboza, from Sykes said the company’s growth has been driven by the quality of its employees. Sykes grew from a staff of 150 people in 1999 to 2,800 this year. “We got to make our way here when services were just beginning. Ten years later we believe that the country still has conditions for further growth”, acknowledged Barboza.  However, he recommended the next government to strengthen the teaching of English in public schools to ensure the necessary workforce for the future.

Vanessa Gibson, Post-Care director at CINDE, said the study by Global Services Media is important for attracting investment into the country. “The document emphasize on the image and credibility of Costa Rica” she said.  San Jose was among the winner emerging cities in 2009, “despite the crisis, outsourcing showed signs of continued evolution and maturity” the report said.

Gibson said the financial crisis created opportunities for the country as “U.S. companies turned to outsourcing to save costs”.

Source: La Nacion

Categories: About Costa Rica, Industry News Tags:

Costa Rica ranked second-most competitive country in Latin America and the Caribbean

October 15th, 2009 Manfred Kissling No comments

According to the World Economic Forum’s Annual Competitiveness Report 2009-2010, Costa Rica climbs another four ranks World Economic Forum’s Annual Competitiveness Report from last year to reach 55th place, overtaking Panama (59th) as the best performer in Central America. It is worth noting Costa Rica’s remarkable evolution in the rankings since 2006, with an overall 13-position improvement since that year, demonstrating the success of the unique development strategy followed by the country over decades. This has consistently focused on high-quality education, good governance standards, and production and export diversification—notably toward high-tech products and eco-tourism. The GCI underscores Costa Rica’s fairly good institutional environment (47th), quality education at all levels (29th for primary education and 44th for higher education and training), and the sophistication of its businesses (41st) and innovation potential (34th) as areas of strength. On a less positive note, notwithstanding recent progress, macroeconomic stability, at 101st, remains a cause for concern, while the poor state of the country’s infrastructure (82nd) represents a potential bottleneck for further economic modernization and diversification. Finally, red tape and rigidities in different sectors continue to affect the country’s business environment.

For the past three decades, the World Economic Forum’s annual competitiveness reports have examined the many factors enabling national economies to achieve sustained economic growth and long-term prosperity. Our goal over the years has been to provide bench- marking tools for business leaders and policymakers to identify obstacles to improved competitiveness, thus stimulating discussion on strategies to overcome them. In the current challenging economic environment, our work serves as a critical reminder of the importance of taking into account the consequences of our present actions on future prosperity.

Since 2005, the World Economic Forum has based its competitiveness analysis on the Global Competitiveness Index (GCI), a highly comprehensive index, which captures the microeconomic and macroeconomic foundations of national competitiveness.

World Economic Forum Global Competitiveness Report 2009-2010

Source: World Economic Forum – Global Competitiveness Report 2009-2010

About: World Economic Forum

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Costa Rica: A Central American success story in competitiveness

October 13th, 2009 Manfred Kissling No comments

Blessed with rich natural resources and long standing political stability, Costa Rica is assessed by the GCI as one of the most competitive economies in Latin America and the Caribbean; at 59th position, it comes in ahead of Mexico (60th) and Brazil (64th), among others. Furthermore, an analysis of Costa Rica’s evolution in the rankings over the last three years highlights a remarkable upward trajectory, with a nine-place improvement since 2006.

The unique development strategy followed by the country since its return to democracy in 1948 has allowed it to build up important competitive strengths, thus providing the rest of the region with best practices examples in dimensions as diverse as education, public governance, and product and export diversification.

The importance of good governance standards, as well as high-quality education, are seen as prerequisites for a viable democracy, sustained growth and development. These elements have consistently underpinned the country’s policy agenda over the decades. In particular, the early and steady focus on education, with the creation of the first public university in 1940 (the University of Costa Rica) followed by three more in the 1970s, and the establishment of world-class private higher education and training and research institutions—such as INCAE, EARTH University, and INBio—equipped the productive system with a relatively large pool of highly qualified professionals.

The policy agenda has placed particular emphasis on diversifying the economy away from commodities toward more value-added products. In this sense, Costa Rica has been particularly successful in nurturing its high-tech sector over the last 15 years, with high-tech exports accounting for 30 percent and 40 percent of total and industrial exports in 2006, respectively, and with a 13 percent rise in the 2001–05 period. The development of the high-tech sector has been boosted by the establishment in Costa Rica of an important group of multinationals in the 1990s, with Intel at the forefront, investing first in a large assembly and testing plant, and later in a software development center. Instrumental in bringing about this development have been the targeted FDI promotion strategy pursued by the national investment promotion agency CINDE, the export fiscal incentives (namely the Export Processing Zone and the Export Contract regimes) adopted in the 1990s in parallel with trade liberalization, and Costa Rica’s geographical location and strong transportation logistics. Also critical have been the country’s political stability and respect for the rule of the law, coupled with the availability of a relatively low cost and educated labor force with good English language skills.

CINDE targeted high-tech FDI with a view toward diversifying Costa Rica’s production structure away from agriculture and unskilled labor-intensive manufacturing (i.e., apparel produced in the maquiladoras), in which the country was already losing its competitiveness, to skill-intensive industries. This leveraged the country’s educated labor force and ensured a more advantageous position in international markets. FDI was a crucial component of the cluster strategy envisaged by CINDE, since they were to develop backward linkages through the domestic suppliers and foster training and collaboration with national universities.

Another cluster that has been targeted and developed in a similar spirit of promoting higher value added industries is that surrounding the eco-tourism industry. Building on Costa Rica’s extraordinary biodiversity (accounting for 5 percent of the world’s total biodiversity), natural beauty, and pristine environment, the tourism sector has experienced an impressive dynamism in recent years, representing 6.3 percent of total GDP and 6.5 percent of total employment in 2007. Moreover, with 1.725 million tourist arrivals in 2007, bringing in an average US$940 in receipts per visitor, Costa Rica leads Central America and displays a more lucrative tourism sector than Mexico, the most-visited country in Latin America (with 21.35 million visitors), for which the average receipt per visitor is only US$570.6 It is not by chance that Costa Rica, at 44th, is the second highest ranking country in the LAC region, after Barbados (29th), in the World Economic Forum’s Travel & Tourism Competitiveness Index 2008.

The fairly successful economic diversification described above feeds into strong levels of business sophistication (42nd) and innovation (38th), particularly by regional standards. Companies established in Costa Rica are operating quite high on the value chain (34th), with comparative advantages based predominantly on sophisticated products and processes (30th). Further, their innovation capacity is assessed as being fairly high (43rd), thanks to high R&D spending (30th) and wide-ranging research collaboration with academia (33rd). The country gets good marks in the innovation and sophistication factors sub index (39th), the best showing across the three sub indexes composing the GCI, which bodes well for the preparedness of Costa Rica’s economy to evolve toward a higher, innovation-driven, stage of development.

Furthermore, Costa Rica has made important progress in the macroeconomic aspects of competitiveness, consistently improving its public finances over the last three years: public debt has been brought down from 55.2 percent of GDP in 2005 to 46.6 percent in 2007, while the government budget balance has been turned from a 1.6 percent (of GDP) deficit in 2005 to a 0.6 percent surplus in 2007. This has been facilitated by the strong growth experienced by the country in the last couple of years, but is also indicative of the current government’s effective tax administration, with reduced tax evasion and tight control on nonpriority spending.

On a less positive note, inflation continues to be a source of concern at 9.4 percent in 2007, reflecting high oil and food prices worldwide. Moreover, the poor state of the country’s infrastructure (94th) looms as a potential bottleneck for the further modernization and diversification of the economy, as well as for its overall growth prospects. The adoption of fiscal reforms broadening the tax base should therefore be high on the government’s agenda in order to free up important resources for investment in infrastructure and social programs, while not increasing the debt burden.

In addition, the long-awaited ratification of the Dominican Republic-Central American Free Trade Agreement (DR-CAFTA) could prompt the politically thorny liberalization of the telecommunications and insurance sectors, traditionally closed to private investors, thus enhancing their efficiency and eliminating important rigidities in the goods market. This should be done in parallel with efforts to reduce red tape and excessive regulation. This area remains a major concern in the country, as reflected by the disappointing marks registered by Costa Rica in aspects such as the number of procedures to start a business (12, corresponding to 103rd position), the time required to start a business (77 days, corresponding to 118th place), and the burden of government regulation (72nd).

By tackling such weaknesses, Costa Rica will further strengthen the foundations of its competitiveness and ensure sustained economic growth and prosperity going forward.

Source: World Economic Forum – Global Competitiveness Report 2008-2009

Categories: About Costa Rica Tags:

Costa Rica: Fourth largest exporter of high technology in the world

October 13th, 2009 Manfred Kissling 1 comment
  • Almost half of local manufacturing is sophisticated and includes integrated circuits, medical devices (intravenous sets, orthopedic implants and breast)
  • Philippines, Malaysia and Singapore just above the country in percentage of sales

Costa Rica stands out in the world as the fourth largest exporter of high technology, surpassed only by three Asian countries: Philippines, Malaysia and Singapore.

The country can be located in this high range because nearly half of its sales from manufacturing (45%) relate to products developed with proprietary technologies. Another element is that there is innovation in production, which should be patented.

Philippines ranks first in the world, with 54% of its manufacturing being high tech, two percentage points lower ranks Malaysia and Singapore ranks third, with 46% of that produced with proprietary technologies.

Today, 90% of the 4,000 non-traditional products the country export to the world are medium and high technology products.

Emmanuel Hess, Procomer manager, said he also influenced the readiness of universities to adapt engineering professions, business and computing needs of enterprises.

Source: La Nacion

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Gartner: 25% of BPO companies will disappear

October 7th, 2009 Manfred Kissling 3 comments

Twenty-five percent of today’s top business-process outsourcers (BPO) will not exist in the next three years according to a research note released yesterday by Gartner.

Gartner reported that economic pressures, poorly conceived contracts and the inability to adapt to standardized delivery models are all having a big impact. “Some will be acquired and some will exit the market completely to be replaced by dynamic new partners delivering BPO as automated, utility services,” said Gartner research VP Robert Brown.

Outsourcing is a controversial trend that is hotbed of discussion that saved IT companies’ money and created a loss of jobs for U.S. workers–is going through some critical times and putting enterprises at risk.

CIOs can mitigate the risk of being entangled with an inadequate BPO partner, Gartner said, by checking for signs of trouble.

Cancellation rates among Gartner’s annual BPO buyer survey in 2008 rose sharply from the 2007 data. Therefore, Gartner advises buyers to build exit strategies into contracts and develop contingencies for contract termination, especially before signing the deal. BPO switching costs can be steep, so it’s important to understand contractual issue escalation procedures to ensure that all rational options are exhausted before initiating legal and/or termination discussions.

Source: WTN

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Hewlett Packard opens Research and Development center

October 7th, 2009 Manfred Kissling No comments

San Jose. Hewlett Packard opened today in its first R&D for Latin America.  At the center, 150 Costa Rican engineers will develop software that will enable HP to generate wireless networking solutions for customers worldwide.

Globally HP has six of these centers, but that of Costa Rica will focus exclusively on the design of wireless technology.  The other five centers are in California,  Singapore, Bangalore, Taiwan and Canada.

Felipe Ortega, center manager of HP’s R&D in the country this morning said that the Costa Rican human talent is what motivated this new investment of the multinational. The company entered Costa Rica six years ago and currently has 7,000 employees in the zone Ultra Park and the American zone.

Source:  La Nacion

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Sykes to buy ICT Group for $263 mln

October 6th, 2009 Manfred Kissling No comments
  • Sykes to pay $15.38 per ICT share
  • Price at 46 pct premium to ICT’s Monday close
  • Says buy will help increase scale and expand reach
  • Sykes expects to exceed top end of Q3 earnings outlook

Oct 6 (Reuters) – Business process outsourcing company Sykes Enterprises Inc (SYKE.O) said it plans to acquire ICT Group Inc (ICTG.O), a provider of customer management and BPO services, for about $263 million in a cash-and-stock deal, to increase scale and expand its global reach.

As per the deal Sykes will pay $15.38 for each ICT share, Sykes said in a statement.

The price represents a premium of 46 percent to ICT’s closing price Monday on Nasdaq.

The move comes amid a wave of consolidation in the IT services sector. In September, Xerox Corp (XRX.N) said it will buy Affiliated Computer Services Inc (ACS.N) in a deal valued at about $5.5 billion and Dell Inc (DELL.O) said it plans to buy Perot Systems Corp (PER.N) for about $3.9 billion.

The Sykes-ICT transaction is expected to close around the end of 2009.

Sykes expects to realize synergies of up to $20 million annually. The combined company is expected to generate revenue of $1.2 billion.

Excluding costs associated with the ICT deal and on a stand-alone basis, Sykes expects to exceed the top end of its third-quarter earnings outlook of 31 cents to 34 cents a share.

Sykes shares closed at $20.15 Monday on Nasdaq.

Source: Reuters

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Sykes opens third call center in Costa Rica

October 5th, 2009 Manfred Kissling No comments
  • The company employs 2,800 in the centers it operates in Moravia and Heredia
  • The company will create 500 additional jobs
  • The call center will open the third facility Sykes has in the country

This plan will be realized between 2010 and 2011, told this means Charles Sykes, chairman of the company of U.S. origin.

The multinational service has two call centers here, one in the Global zone in Heredia, which opened in 2003, and one in Moravia, opened a year ago.

Sykes has a presence in the country since 1999 acquired the operation of Acer Information Services, and became the first call center here.

Expansion. The plan of opening a third call center will lead to the recruitment of at least 500 people. Currently, 2,800 employees are working company.

“The 500 new positions are typical for launching an operation. If competition from companies in the country (81 services) does not become a challenge to get one people we need, I will continue to grow here” said Charles Sykes.

The executive said they are exploring sites for installation. The options are to the northeast, east or southeast of San Jose.

To be elected he would balance the proximity of the new headquarters with universities, because the staff leaves them looking for this company (with a command of English and technical skills).

Additionally, the company will consider the quality of public transportation for the workers.

The transnational served from Costa Rica to 20 clients, mainly the United States.

At the headquarters of Moravia and Heredia each week solved one million hits consumer companies that outsourced to Sykes for that purpose.

The call center answers calls for technical support, but also financial services.

Evolution. Charles Sykes said that developments in the services sector is positive in the last decade, the country emphasized the opportunities for continued growth in that area. However, he called attention to the need to continue training bilingual staff and to improve access and technology development.

“The great value of this country is its people, investment in education. The way to get jobs for these people is to strengthen the infrastructure of telecommunications, which are fundamental to the service industry, for example” he said.

The president said that so far multinational competition between foreign companies for bilingual staff has not been a limiting factor in finding employees.

Last year, the transformed its own English teaching academy with the intention of improving language learning by those interested in working in your call center.

To date, 900 people have been prepared there.  Carolina Murillo, communications manager for call center said that 70% (630) of the graduates at the academy works for them.

Source: La Nacion

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