Comments for Costa Rica Call Center Blog

Comment on Call Centers in Costa Rica revenues estimated to be $600 million by Manfred Kissling

Manfred Kissling — Mon, 18 Jan 2010 20:29:29 +0000

In my experience that figure is underestimated. The actual number of persons employed according to CINDE is 24,000, but that includes IT and BPO.

Comment on Most important daily tasks of a Successful Call Center Operations Manager? by raj

raj — Wed, 06 Jan 2010 04:19:00 +0000

I agree with you completely. My tenure as a Ops Manager while leading team was to maximise my reach to each and everyone and observe the workflow and maintain a continues communication .

Surely a great summary-

Comment on Costa Rica tops good life survey by Armando Escobar

Armando Escobar — Tue, 22 Dec 2009 08:53:40 +0000

Bienvenidos a Costa Rica,
I need to point some facts about where I live, Costa Ricans are happy just like any poor person feels anywhere else on the planet, the phrase Pura Vida has never really been part of our culture, this comes about with the tourism growth during the early 80’s. It’s a simple phrase that we some how developed because we do not oppose the enactment of so many draconian laws and regulations.

The government issues a new law: all must now increase their tax payments to a 90%, the best we could muster “Pura Vida”, it’s a phrase more like some that know’s they’re about to be executed but there’s nothing they can do so there for “Pura Vida”.

The premise of a 99% of the energy comes from renewable sources is completely erroneous, I ask you for the percentage of alternative fuel vehicles. The real Costa Ricans have to get tires and spare parts on loans from friends and family members and if they have to, rent what’s required by RITEVE to pass inspection, with over a 150 safety points.

We pollute because we’re poor just like other people around the world, this is not an eco-friendly paradise, over 50% of the population still burns or just throw the trash out the door with no hesitation.

“But the Latin Americans score highly, the report suggests, due to non-material aspirations and strong social capital among friends and relatives”, we do not aspire simply because we are poor, a refrigerator cost with dimensions of 4′ H x 2.5′ W, cost upwards of $700.00 and we are not talking GE, LG, etc., something worth next to nothing. IS NOT THAT WE DO NOT ASPIRE WE SIMPLY CANNOT AFFORD TO ASPIRE.

The complexity of our society is simple: we’re greedy little creatures, and even hell would be a good vacationing spot, if you don’t get to explore what makes such a wonderfully warm and cozy place so especial. We need to ask only the marginalized, how much does a kilogram of rice cost, and how much the average person earns in this country.

Monthly food bill for two people alone can be up to $700.00, now include water, power, phone and gas for cooking etc. HPI, GDP and NEF, I say to this “PURA VIDA”.

Armando Escobar.

Comment on Costa Rica gets good rating on corruption levels according to Transparency International by Armando Escobar

Armando Escobar — Tue, 22 Dec 2009 07:58:02 +0000

Greetings,
This is a very interesting subject, I live in Nicoya, Guanacaste. And I find this article a bit unrealistic, there’s corruption at every level of government. You need to, you have to pay to play, is that simple.

There’s no legal system for the victims, it only exist for the criminal. The O.I.J., is so under manned and under funded, from Santa Cruz to Punta Arenas an area with a radius of about 200+ km., has just 2 officers to combat drug traffic.

You need only to ask any Costa Rican, what’s they’re opinion about the integrity of public officials and most will answer “son unos chorizeros”. Costa Rica has a good P.R. campaign and nothing more, the constituency is what saves us.

Most people are poor here, it’s a communist/democracy. The taxes that one has to pay and the services the government claims it provides is nothing short of a joke, anything and everything is red tape and under the table deals, with no justice for the victims. If you have the money to pay all the bribes that are require, then welcome to Costa Rica.

One simple example of just how corrupted the system has gotten, is CUSTOMS: where you can work for a few years and become rich almost over night, so please forgive my concerns about such a prestigious ranking, when we all had to pay the Fuerza Publica, Transito, Aduanas, Migracion etc.

Armando Escobar

Comment on Costa Rica gets good rating on corruption levels according to Transparency International by Guy Hall

Guy Hall — Mon, 30 Nov 2009 05:36:07 +0000

Thanks for sharing this site. Another site that is useful in comparing countries in this vein is the WTO’s Worldwide Governance charts. Again Costa Rica shows well.

You can see this site at: http://info.worldbank.org/governance/wgi/sc_country.asp

Comment on TCS BPO sees 45-50% annual growth through new deals by Call Center | BPO | Business Process Outsourcing | Call Center

Call Center | BPO | Business Process Outsourcing | Call Center — Fri, 27 Nov 2009 09:29:59 +0000

Really it is a very good news for India .1000-1200 people will join in TCS in coming quarter in BPO sector .Liked the post. Thanks again, Alex

Comment on Gartner: 25% of BPO companies will disappear by outsourcing

outsourcing — Fri, 23 Oct 2009 17:02:39 +0000

It is a bad news to every outsourcing businessman and employees. I hope it would not happen and the companies could fight for this issues.

Comment on Costa Rica: Fourth largest exporter of high technology in the world by Manfred Kissling

Manfred Kissling — Sat, 17 Oct 2009 17:38:10 +0000

yes

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Comment on Gartner: 25% of BPO companies will disappear by Jeny

Jeny — Wed, 14 Oct 2009 00:55:41 +0000

This report should serve as a warning to both BPO providers and businesses that are into outsourcing. I still think that choosing the right BPO partner where both parties’ risk is significantly limited is the smart way to do. Of course following also Gartner’s advice to build exit strategies into contracts and develop contingencies for contract termination before signing a deal also helps for a company to stay in business.

Comment on Gartner: 25% of BPO companies will disappear by Janaki Pendyala

Janaki Pendyala — Tue, 13 Oct 2009 05:27:38 +0000

Startling revelations indeed. How will be the job market impacted with this trend should be watched closely. would be great if you can post the link to complete report.

Thanks
Janaki