Endorsements
"Costa Rica is the ideal location for our new facility because of its proximity to our home office and because of its time zone advantage, which typical offshore locations cannot provide. Throughout the development process, OBS' commitment and strong focus on execution has exceeded our expectations."
October 2005
David Fromal, CEO, Salis Inc
"After running our Value Added Program (VAP) in house for several years, we outsource OBS the program -from patient acquisition and retention to product fulfillment and phone based customer care/support- in 6 different countries. To this date they have handled patient information and adverse event reporting under strict standards following our policies and procedures. Last December, they were audited by our U.S. corporate auditors and came out without any non-compliance issue"
January 2006
Laura Gonzalez, Marketing Director, Pfizer
"Our relationship with OBS started a year ago; not only have they met our standards and requirements, they have exceeded our expectations, helping us to increase quality, reduce response time and increase reliability - all of which has enabled us to provide our customers better service."
June 2006
Wendy Leonard, Director of Exemption Services, Salis Inc
"We started working with them in 2005 and have grown our relationship 300%. They have matched our level of engagement in terms of the effort, investment, commitment and performance achieved. Now they are our main outsourcing supplier, providing multiple services in the countries we operate. This relationship has allowed me to generate additional value for the bank. Due to the results obtained, we have incorporated more business areas than expected".
July 2006
Manuel Florez, Regional Sales Director, Citigroup (Banco Uno)
"OBS principals are an excellent source of knowledge on the Costa Rican economy, culture, and business. They are relationship driven, and are interested in the mutual success of any business enterprise you'll engage in with them. I've found them to be attentive to my business needs, flexible in their approach, and motivated towards improvement surrounding the service and product being offered. I've come to know them and recommend them based on their high level of integrity, their interest in me and my business, and their responsive interaction and communication."
August 2008
Vaughn Mordecai , Vice President MVL
"OBS principals understood incredibly quickly the requirements we had for outsourcing, and were prepared to move very fast to get things initiated, without the usual long-winded business process definitions and approach. Their integrity, honesty and straight forward attitude to business, and business relationships are refreshingly outstanding in a business service area which is hugely swamped area of unethical and unreliable competitors. Top guys to do business with, highly recommended."
January 2008
Alex Mead, Global Customer Experience Director at SpinVox
OBS' top management have a sharp, entrepreneurial mind that CREATES opportunity, wherever business opportunities they engage. The company CEO is one of those Titans of business that those who are interested in making money, would do well to watch and emulate. I am proud to have him as a friend and grateful to have him as a mentor.
January 2008
David S. Anderson
Grupo Utopia International
Pioneer of the Call Center industry in Costa Rica
