| 1 |
OBS has the human capital
and skills required to develop, implement,
and control: |
| |
a. |
Research, analysis and
conversion of data into processed
information |
b. |
Sales and logistics
processing |
c. |
Customer care and support
services |
| |
|
|
| 2 |
The services that OBS provides are: |
| |
| a. |
Recurring, non-core,
non strategic, but essential processes
that require a judgment call (both
simple and complex) |
| b. |
Tailor made to customer
processes and specs |
| |
|
|
| 3 |
OBS value proposition works
best: |
|
| a. |
When can develop a
long term relationship |
| b. |
When customers require
very frequent communication on real
time |
| c. |
When working with flat
organizations where decisions made
by top management are fast and with
reduced noise |
| d. |
When any Economies of
Scale do not compensate the hassle
and logistics cost of working Offshore |
| |
|
|
