Why Choose OBS?
OBS is a leading Costa Rican BPO company that specializes in performing information processes for United States, Canada, Europe and Latin American markets such as: Tech Support, Customer Service, Loan and Mortgage Processing, Market Research and Inbound/Outbound telemarketing.
- When we can develop a long term relationship
- When customers require very frequent communication in real time
- When working with flat organizations where decisions made by top management are fast and with reduced noise
- When any economies of scale do not compensate the "hassle and logistics cost" of working Offshore
OBS value proposition works best:
One key reason for the explosive growth, high potential and dynamic momentum of outsourcing is the competitive pressures corporations face in today's economy. Many of those challenges force companies to lower their costs while continuing to improve quality.
- Highly skilled, educated and flexible labor force necessary to archive complex customer requirements and customer satisfaction
- Low labor costs - wages 40%-80% lower than U.S.
- Highly reliable telecom infrastructure along with 3 submarine cables in the Caribbean and Pacific and world class accommodations
- Political stability and secure business environment.
- Secure and trustworthy legal system
- Very competitive Economy (World Competitiveness Forum Ranking)
- Costa Rica fits into US central and mountain standard time
- Costa Rica is an industry leader in Business Process Outsourcing with brand names such as INTEL,P&G, IBM, HP and Western Union .
- Very easy access: Direct daily flights from a number of cities in the US and Latin America . Located 2 ½ hours from Miami. This allows very easy and inexpensive customer care, personnel training and audits
- Costa Rica 's accent/culture neutrality. Being a small country, so close to the US and not having an indigenous population resulted in an adoption of American/Pan American culture into Costa Rica
- A Free Trade Agreement with the United States . Some of the advantages are:
- Warranties market access on current conditions should the US start taking protectionist actions
- Strengthens legal framework to further reduce country risk
- Integrates both economies US and Costa Rica together
- Further increases assurance of Intellectual Rights
Advantages that companies can obtain by outsourcing to OBS are:
